Customer Terms of Service

Last updated October 28, 2026.

1. Platform role and independent contractors

Prime Shiners is a technology and referral platform, not an auto detailing company. We provide software that connects customers ("Clients") with independent mobile auto detailing professionals ("Service Providers"). By booking through the platform you acknowledge and agree that:

The detailing work is performed entirely by independent contractors, not by employees, agents or partners of Prime Shiners.
Prime Shiners does not supervise, direct or control Service Providers, nor dictate their methods, schedule or equipment.
Your contract for the detailing work is between you and the Service Provider.
Communications with your Service Provider, including text messages for appointment coordination, run through the platform under the SMS program terms in section 4.

2. Payments, cancellations and extras

Prime Shiners acts only as a limited payment collection agent on behalf of the Service Provider.

Same day additions: if you request additional services on site (for example headlight restoration or heavy pet hair removal), the Service Provider confirms the price with you first and updates your invoice through the platform.
Payments through the platform only: all payments and gratuities are processed through the Prime Shiners platform. Paying a Service Provider directly in cash or through peer to peer apps violates these terms and voids platform support for dispute resolution.
Cancellations and rescheduling: we understand that plans can change. If you need to cancel or reschedule, please text us at (510) 369 4714 at least 24 hours before your appointment to avoid a $45 cancellation fee.

3. Limitation of liability and property damage

PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIME SHINERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROVISION OF DETAILING SERVICES. PRIME SHINERS EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY PROPERTY DAMAGE (INCLUDING BUT NOT LIMITED TO PAINT DAMAGE, INTERIOR TEARS, ELECTRICAL ISSUES OR CHEMICAL BURNS), THEFT OR PERSONAL INJURY CAUSED BY THE ACTIONS, OMISSIONS OR NEGLIGENCE OF THE INDEPENDENT SERVICE PROVIDER.

Any claim for damages, inadequate service or loss must be directed solely to the independent Service Provider and their general liability insurance carrier.

4. SMS program terms

By providing your mobile number and opting in during booking, you agree to receive text messages from Prime Shiners about your appointment and account activity.

Program description: the Prime Shiners SMS program sends transactional messages to Clients and to independent Service Providers:

Appointment confirmations and reminders
Booking confirmations and schedule changes
Job dispatch and assignment notifications for Service Providers
Payment confirmations and invoice notifications
Customer service responses

Reminder and offer messages: if you separately opt in, we may also send a reminder when your next detail is due and occasional offers, about one message a month. This consent is optional, never pre selected, and not a condition of booking.

Message frequency varies with your activity. Clients typically receive 1 to 3 messages per appointment. Independent Service Providers typically receive 5 to 15 messages per week while actively accepting jobs.

Message and data rates may apply depending on your carrier and plan. Prime Shiners does not charge for sending or receiving texts; your carrier may apply standard messaging charges.

HELP and STOP: reply HELP to any message for help, or text us at (510) 369 4714 or Primeshiners@gmail.com. Reply STOP to opt out; you will receive one final confirmation message and nothing further. Reply START to resume.

Supported carriers: all major US carriers, including AT&T, Verizon Wireless, T Mobile, Boost Mobile, MetroPCS, U.S. Cellular, Cricket Wireless and Virgin Mobile. Carriers are not liable for delayed, undelivered or misdirected messages, and Prime Shiners is not responsible for carrier network failures or delays.

Privacy: your mobile number and consent data are never shared with third parties or affiliates for their marketing. See our Privacy Policy for full details.

Eligibility: the SMS program is available only to individuals in the United States. By opting in you confirm you are at least 18 or have parental or guardian consent, and that the number you provide is yours or you have permission to use it.

5. Contact

Prime Shiners Mobile Auto Detailing, Berkeley, CA. (415) 990 2900. Primeshiners@gmail.com.